Terms and Conditions
ONLINE SHOP TERMS AND CONDITIONS
§ 1 Definitions
For the purposes of these Terms and Conditions, the following terms have the meanings given below:
1. Update – an update which the Seller has undertaken to supply and which is necessary to keep the Digital Content in conformity with the contract.
2. Price – the stated monetary amount, expressed in pounds sterling (GBP), payable to the Seller for a digital product or service, including a consultation.
3. Seller – the trader who operates the online trading platform, provides the online trading platform or enables its use, i.e. Flow Integration Method Agnieszka Sztrauch, running a business at 14 Norwich Road, Doncaster DN2 4QD.
4. Online trading platform / Shop – the website available at flowintegrationmethod.com.
5. Customer – a Consumer, a Business or a Business with consumer rights. A Customer is a natural or legal person who purchases a Product, visits the Shop or uses digital services.
6. Consultation – a service provided by the Seller to the Customer as one-to-one cooperation by electronic means, in particular in the form of a call and/or video call.
7. Consumer – a natural person who concludes a contract with the Seller that is not directly related to their business or professional activity.
8. Basket – the element of the Shop software in which the Products selected by the Customer for purchase are shown, with functionality allowing the Order to be set or modified, in particular the type or quantity of Products.
9. Newsletter – an electronic service consisting in the conclusion of a contract for the supply of a Product in exchange for personal data.
10. Lowest previous price – the lowest price of digital products or services applicable in the last 30 days.
11. Product / Digital Product – goods and materials purchased or available in the Shop, including services and digital materials available in the Shop and intended for sale, in particular e-books, consultations and training. Products are sold for a fee unless expressly stated otherwise.
12. Business – a natural or legal person running a business who purchases a Product or Digital Service by concluding a Contract, where the content of that Contract shows that it is directly related to the Business’s activity and is of a professional nature for the Business.
13. Business with consumer rights – a natural person running a business who concludes a contract directly related to their business activity, where the content of that contract shows that it is not of a professional nature for them, arising in particular from the subject of their business activity as disclosed under the provisions on the Central Register and Information on Economic Activity (CEIDG).
14. Pre-sale – the process in which the Seller collects orders for Products that will be available for sale from a specific date, and concludes Contracts before the planned date of placing those Products on sale.
15. Terms and Conditions – these terms and conditions, available at: https://flowintegrationmethod.com/en/terms-and-conditions/
16. Digital Content – data produced and supplied in digital form, in particular video files, audio files, e-books, other electronic publications and newsletters.
17. Contract – a contract concluded between the Seller and the Customer via the Shop, under which the Seller undertakes to make a Product available and/or conduct a Consultation, and the Customer undertakes to pay the Price. The Contract is concluded when the Seller sends confirmation that the Order has been accepted.
18. Digital Service – a service that allows the Customer to create, process and store data in digital form or to access it, or a service that allows the sharing of data in digital form uploaded or created by the Customer or other users of that service, or other forms of interaction with such data.
19. Order – the Customer’s declaration of intent submitted via the order form, aimed at concluding a distance contract using means of distance communication, in particular the Shop’s website, by which the Customer makes an offer to the Seller to conclude a Contract for Digital Content or a Digital Service, and in which the Customer provides the data necessary for the possible conclusion and performance of the Contract.
§ 2 General provisions
1. Through the Shop, the Seller sells digital products while providing digital services to the Customer by electronic means in accordance with § 3 of these Terms and Conditions.
2. These Terms and Conditions set out the rules and conditions for using the Shop, as well as the rights and obligations of the Seller and the Customer.
3. The Customer may use the available functions of the Shop in accordance with these Terms and Conditions and applicable law.
4. No special technical requirements must be met to make a purchase through the Shop. Internet access, an active email address, a standard operating system and a standard web browser that supports cookies are sufficient.
5. To use purchased digital content freely, the Customer’s computer or other device must meet the following technical requirements: Internet access, an active email address, a standard operating system, a standard web browser that supports cookies, and a standard .pdf file viewer or a program for reading .epub and .mobi files.
6. The Customer may not make a purchase anonymously or under a pseudonym.
7. The Customer is prohibited from providing unlawful content or spam, in particular by sending such content through the forms available in the Shop.
8. All prices stated in the Shop are gross prices.
9. The Seller ensures that the Shop operates correctly. The Customer should inform the Seller of any irregularities or interruptions in the operation of the Shop by email at: a.sztrauch@yahoo.co.uk.
§ 3 Provision of services by electronic means
1. The Seller provides services to the Customer by electronic means through this Shop.
2. The main service provided by the Seller to the Customer is enabling the Customer to place an order in the Shop, which leads to the conclusion of a contract with the Seller for the supply of digital content and/or the provision of consultations.
3. Creating an account in the Shop is not required to place an order. If the Customer decides to create an account, the Seller also provides a service consisting in creating and maintaining the Customer’s account in the Shop. The account is used to store the Customer’s data and order history, including details of booked consultations.
4. The Customer logs in to their account using their email address and password. They may set a new password at any time if it is forgotten or lost.
5. An account is created by ticking the relevant box during the ordering process or by completing the registration form, if available. The Customer may delete the account at any time in the account dashboard or by sending a request to the Seller at: a.sztrauch@yahoo.co.uk.
6. The Seller informs that it uses cryptographic protection of electronic transfer and digital content by applying appropriate logical, organisational and technical measures to prevent third parties from accessing data, including SSL encryption, access passwords and anti-virus software.
§ 4 Conclusion of the contract
1. The Customer may place an order as a registered Customer or as a guest.
2. A registered Customer is a Customer who has an account in the Shop.
3. If the Customer has an account, they should log in before placing an order.
4. An order is placed by completing the form after adding the selected digital content (e.g. consultations, information materials) to the basket. The data required to fulfil the order must be provided, including contact details and details of the selected service.
5. Acceptance of these Terms and Conditions is a condition of placing an order. In case of doubt, the Customer may contact the Seller by email at a.sztrauch@yahoo.co.uk or by telephone on +44 7429 367348.
6. The ordering process ends with clicking the button that finalises the order, which constitutes the Customer’s declaration of intent leading to the conclusion of a contract for the supply of digital content (e.g. consultations) or other digital services.
7. The Customer pays for the order by online payment. After clicking the button that finalises the order, the Customer is redirected to a payment gateway operated by an external payment provider.
§ 5 Payment for the order
1. Payment options available in the Shop:
- PayPal
- Stripe
2. Upon successful payment, a contract for the supply of digital content is concluded between the Customer and the Seller, and the Customer receives confirmation of purchase.
3. The Customer agrees to receive an electronic invoice at the email address provided.
§ 6 Performance of the contract for the supply of digital content
1. The Customer is obliged to pay the price or to pay with their data.
2. The order is fulfilled by sending an email to the Customer’s email address containing instructions for downloading or accessing the purchased digital content.
§ 7 Consultations
1. When purchasing a Consultation, the Customer must contact the Seller by email or telephone to arrange a date for the service.
2. The service description specifies the scope of the consultation. The price depends on the duration and scope of the service.
§ 8 Pre-sales and promotions
1. The Seller reserves the right to organise promotions and pre-sales consisting in fixed-amount discounts on specific digital content, digital services and/or products.
§ 9 The Consumer’s right to withdraw from the contract
1. Due to the nature of the digital services provided, including consultations, the Customer does not have the right to withdraw from a distance contract.
2. The Customer declares that they consent to the commencement of the provision of digital services (e.g. consultations) and are aware that this results in the loss of the right to withdraw from the contract.
3. Accordingly, the Customer has no right to withdraw from the contract, regardless of when the provision of services begins.
§ 10 Rights in the event of non-conformity with the contract
1. The Seller is liable for a Product (digital service) that does not conform with the contract in accordance with applicable law.
2. The Customer should inform the Seller of the non-conformity of the digital service with the contract, stating their claim and describing the problem in detail.
3. The Customer has the right to demand that the digital service be brought into conformity with the contract (e.g. by providing the consultation again or correcting the materials supplied).
4. The Seller will respond to the complaint within 14 working days of receiving it.
5. It is recommended to state the circumstances in which the non-conformity arose and the Customer’s specific demand, so that the complaint can be considered effectively.
6. In the event of non-conformity of the digital service with the contract, the Customer may demand a price reduction; however, they do not have the right to withdraw from the contract due to the nature of the services provided.
7. Providing detailed information about the non-conformity will help the complaint to be handled more quickly and efficiently; however, it is not mandatory.
§ 11 Intellectual property and copyright
1. Content available in the Shop and digital services (including consultations and materials) may constitute works protected by copyright, including copyright in texts, educational materials, video recordings, e-books and other publications supplied as part of the services provided.
2. The Customer acquires the right to use digital content solely for personal use and in accordance with the purpose specified by the Seller.
3. Further distribution, copying, modification, public sharing or use of digital content without the Seller’s consent is prohibited and may result in legal liability.
4. The Seller retains all intellectual property rights to the digital content and services made available in the Shop, including the right to decide on their further use and distribution.
§ 12 Personal data and cookies
1. In accordance with the GDPR, we inform you that:
- The controller of the Customer’s personal data is the Seller, Flow Integration Method Agnieszka Sztrauch.
- The Customer’s personal data is processed for the purpose of managing the account, fulfilling orders for digital services (including consultations) and the possible defence of claims related to the performance of the contract.
- The Customer’s personal data may also be processed for the purpose of contact on matters related to the contract or the provision of services, or for marketing purposes if the Customer has consented to this.
2. Using electronic services provided by the Seller may involve risks to the security of personal data. The Seller recommends that the Customer use appropriate security measures, such as strong account passwords and keeping their login details confidential.
3. Details of the processing of personal data and cookies are described in the Privacy Policy.
§ 13 Out-of-court complaint handling and redress
1. The Seller agrees to mediation in the event of disputes.
2. The Consumer may use out-of-court methods of handling complaints, such as:
- a permanent amicable consumer court;
- the Provincial Inspector of the Trade Inspection;
- the district (municipal) consumer ombudsman.
3. Detailed information is available at http://polubowne.uokik.gov.pl.
§ 14 Final provisions
1. The Seller reserves the right to make changes to its offer and prices, without affecting rights acquired by the Customer under contracts already concluded.
2. The Seller may amend these Terms and Conditions in accordance with applicable law. Contracts concluded before an amendment are governed by the Terms and Conditions in force on the date the contract was concluded.
3. Disputes relating to a contract concluded between the Customer and the Seller will be resolved by the Polish court competent for the Seller’s registered address, except for Consumers, for whom the competent court is determined in accordance with the law.
4. If these Terms and Conditions are amended, the Customer will be informed of the changes. If the Customer does not object within 14 days of receiving information about the change, this means acceptance of the new Terms and Conditions.
5. These Terms and Conditions are effective from 16 October 2026.